Accessibility Policy

Effective Date: July 1, 2026
Website: riveroflifeinsurance.com
Business Name: River of Life Insurance
Contact Email: info@riveroflifeinsurance.com

River of Life Insurance is committed to making riveroflifeinsurance.com accessible and usable for all visitors, including people with disabilities.

We believe every visitor should be able to access information about life insurance, annuities, retirement planning, protection planning, wealth strategies, legacy planning, educational resources, appointment requests, and related services with dignity, independence, and reasonable ease of use.

1. Our Accessibility Commitment

River of Life Insurance is committed to providing a website experience that is accessible to the widest possible audience, regardless of technology, ability, or disability.

We are working to improve the accessibility and usability of our website and strive to follow recognized accessibility standards, including the Web Content Accessibility Guidelines, commonly known as WCAG. WCAG is organized around four core principles: content should be perceivable, operable, understandable, and robust.

2. Accessibility Standard

Our goal is to make reasonable efforts to conform to WCAG 2.2 Level AA standards where practical and applicable.

WCAG 2.2 provides recommendations for making web content more accessible to people with disabilities, including people with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

3. Ongoing Improvement

Accessibility is an ongoing effort. We may regularly review, update, test, and improve our website to make it easier to use for all visitors.

As part of this effort, we may work to improve:

  • Keyboard navigation

  • Screen reader compatibility

  • Text readability

  • Color contrast

  • Form labels and instructions

  • Alternative text for meaningful images

  • Link clarity

  • Heading structure

  • Mobile responsiveness

  • Error identification and form usability

  • Accessible document and downloadable content where practical

4. Website Content and Third-Party Tools

Some portions of our website may include third-party tools, plugins, forms, scheduling systems, embedded content, videos, maps, social media feeds, analytics tools, carrier resources, or links to external websites.

While we strive to choose accessible tools and make reasonable accessibility improvements, we may not fully control the accessibility of third-party platforms, content, or external websites.

If you experience difficulty accessing any third-party content linked from our website, please contact us and we will make reasonable efforts to provide the information or assistance through an alternative method.

5. Alternative Access to Information

If you have difficulty accessing any part of riveroflifeinsurance.com, completing a form, reading content, requesting information, downloading a resource, or scheduling an appointment, we will make reasonable efforts to help.

You may contact us to request assistance, report an issue, or ask for information in an alternative format.

Email: info@riveroflifeinsurance.com

When contacting us, please include:

  • The webpage or feature where you experienced difficulty

  • A brief description of the issue

  • The type of assistive technology, browser, or device you were using, if applicable

  • The best way for us to respond to your request

We will make reasonable efforts to respond and provide assistance as soon as practical.

6. Compatibility

River of Life Insurance strives to support commonly used browsers, devices, and assistive technologies.

The website is intended to be usable with current versions of major browsers and commonly used assistive technologies. Older browsers, unsupported devices, custom browser settings, outdated assistive technology, or third-party software may affect the website experience.

7. PDFs, Downloads, and Documents

Some resources, forms, guides, illustrations, or downloadable materials may be provided in PDF or other document formats.

We make reasonable efforts to provide accessible documents where practical. If you have difficulty accessing a document, please contact us at info@riveroflifeinsurance.com and we will make reasonable efforts to provide the information in an alternative format.

8. Videos, Images, and Visual Content

Our website may include images, illustrations, videos, graphics, charts, or educational visuals.

We aim to provide meaningful alternative text or supporting context for important visual content where practical. Decorative images may not include detailed descriptions if they are not necessary to understand the content.

If you need help understanding visual content on the website, please contact us and we will make reasonable efforts to provide the information in another format.

9. No Perfect Guarantee

Although we work to improve accessibility, we cannot guarantee that every page, feature, document, third-party tool, or piece of content will be fully accessible at all times.

Accessibility standards, website technology, third-party tools, and content may change over time. We will continue making reasonable improvements as issues are identified.

10. Feedback and Assistance

We welcome accessibility feedback. If you experience an accessibility barrier or need assistance using our website, please contact us:

River of Life Insurance
Website: riveroflifeinsurance.com
Email: info@riveroflifeinsurance.com

Please include as much detail as possible so we can better understand and address the issue.